GameDuell has been active as a provider of skill games in Germany since 2003. Even at first glance, it is noticeable that the provider places a very special focus on the security awareness of its customers. On the start page the company advertises directly with its German location, the licensing of the German authorities and the German-speaking customer support. Quick-witted arguments that lead to the fact that GameDuell can inevitably be classified as serious and secure. However, we can rule out fraud or a rip-off.
GameDuell experiences at a glance
German players are always looking for security and quality “Made in Germany”. This is exactly what GameDuell delivers, because the company’s headquarters are located in the German capital Berlin. Accordingly, the provider is subject to the control of the German authorities and can be evaluated as completely serious and safe. Who is already active for approximately 13 years in the industry, can be classified naturally anyway in the apron already as more trustworthy, than a completely new offerer.
With the focus on the Skillgames GameDuell serves a completely own range of the maintenance. Here the enterprise ranks however among the best of its time, because the customers can prove their ability in numerous plays of most different kind and can even compete against their friends. New customers are received besides with a friendly bonus at a value of 20 euro, which can be taken up free of charge and without own deposit. However, this offer is only for testing the platform, the payment of the amount is not possible. Customer support is always available in German and can be reached by telephone and e-mail. On a live Chat is renounced here however still.
GameDuell in the check: Fraud or respectable?
For meanwhile 13 years GameDuell belongs now firmly to the market of the offerers of Skillgames to it. This long experience speaks naturally for itself, because without the necessary respectability and security the offerer would not have created it, a clientele of over 125 million fellow players around the globe to develop. In addition, control by the German authorities probably provides most players with solid evidence of a secure provider. By licensing the German authorities, the company is of course completely subject to German legislation. Paired with the location in the capital Berlin should be here thus for an all around safe feeling with all players ensured.
How important to the enterprise in addition, even the external representation in relation to the Seriosität is, can be already recognized directly on the starting side. Here the offerer recruits with the safety warranty , and/or the German license and shows the players thus equal that they are here in safe and reliable hands.
An overview of the Siele portfolio: What can be played?
With over 70 different skill games, GameDuell offers all players an enormous selection of the most varied games. Basically, card and board games, action games and brain games can be found here, although some of these are also offered in a tournament form. The games were all developed by the company itself, so that no additional providers were used.
Card and board games
24 different card and board games can currently be found in the portfolio of GameDuell. The company thus provides a lot of variety in this category, which is further enhanced by different game variants of the individual games. Knobeln, Rommé, “Miau”, Solitaire or Doppelkopf are well-known and gladly seen in this category above all. In addition, there are all kinds of more exotic and unknown games, such as “Au Weia!”, “Zoo 21” or “Cleopatra’s Pyramid”. As already mentioned, numerous players are also offered in different versions. Solitaire for example is available as “Solitaire Harmony”, “Solitaire Classic” and as regular Solitaire. Spider-Solitaire can also be found here, but is also offered again as “Spider Pro”, “Spider Light” and regular Spider-Solitaire.
With 27 different versions, the action games make up the largest part of the portfolio. Also here the players find some well-known classics, as for example the Asian cult game Mahjong or the billiard favorites “8-Ball Billiard”. Society get these two Games by all kinds of interesting and modern Games, as for example the combination play “Q-Bust”, the reaction play “TauschRausch” or the different Bubble and Balloon Games, to which “Bubble Popp”, “Bubble Deluxe”, “Balloon Blast” and “Bubble Speed” belong. For all soccer fans the game “FußballMatch” might be interesting, where chains of three or more identical symbols have to be formed.
If you prefer to rely on your mental abilities, you can find all available games of the provider in the category Thinking Games. Altogether twelve different games are to be found here, to which for example “sport Quiz”, “celebrity Quiz”, “football Quiz”, “travel Quiz”, crossword puzzles or “Ghost Sweeper” belong. As you can already see from this short list, different games of very different directions are offered here. According to our experience with GameDuell, there is always a suitable game for every player. A special highlight in the portfolio are the three tournaments. The “Skat Masters” consist of several tournaments before the winner of 100,000 euros is played out in a final in Berlin. The qualification mode for the “Rommé Masters” looks very similar, but in the final in Berlin “only” 25,000 Euro will be played. In the “mini league”, up to twelve players play against each other and make up the best gambler among themselves.
New customer bonus: With 20 Euro for free start
Differences the player accounts at GameDuell are divided into two different types. Each new member becomes with the registration a so-called sample player and gets from the enterprise directly ten euro for the free play pleasure on the account paid. This credit can be used up completely and is available for numerous games. However, a period of six months must be considered here, because after this time the bonus credit expires automatically again. However, the bonus cannot be used in the entire portfolio, as some games are only available to fully-fledged real money players. If the bonus amount of ten euros has been completely gambled away, bonus money can be claimed again. Altogether thus 20 euro are available thus for the free play passport.
This bonus amount can never be paid out. This amount will be transferred to a separate bonus account for which no withdrawal requests are allowed. So the bonus does not have a financial added value, but serves only as a free insight into the offer for all trial players. Sales conditions, as they are known for example from many other skillgame providers in the course of the bonus offers, do not therefore exist here.
In-payment and payout: This is how the transactions take place
The deposits and payouts at GameDuell are processed in different ways. In addition to the regular bank transfer, the direct debit system can also be used here, which is actually only rarely found in the repertoire of providers. In addition to the two classic banking methods, PayPal, Skrill and the Paysafecard are also available. This basically covers every payment area, but so far players have had to do without popular payment methods such as Neteller or Sofortüberweisung completely. However, the use of PayPal can inevitably be seen as proof of quality, as the payment service only works with companies that have been thoroughly checked beforehand. As we mainly deal with the security and seriousness of the provider, this fact contributes in any case to a positive evaluation. On fees is likewise renounced with the deposit.
payouts strike again with a euro in the cash of the player to book. Here all the methods, which were offered also already with the deposit, are available. Concretely means: Bank transfer, Skrill, PayPal and the credit cards can be used for the payout. How fast the payout then lands on your own reference account depends on the chosen payment method. The electronic payment methods usually credit the credit much faster than the bank transfer and Co.
Security and regulation: A pleasure for German players
German players are known to be something special when choosing the right provider. That is in addition, correctly so, because in the today’s times the respectability and security of a offerer can never be put enough to the test. In the case of GameDuell, there is a double reason for reassurance, because in addition to a German location in Berlin, the control of the German authorities also ensures quiet nights for the players. Here all customers can rely completely on the fact that the German jurisdiction takes effect and that all steps and procedures are subject to the strict controls of the German authorities. Quality “Made in Germany” as a quality feature? In this case, definitely yes. A rip-off or fraud can at least be completely ruled out here.
Directly at registration, GameDuell also reminds every new player that their own details are in the best of hands here. Spam to specified e-mail addresses will of course not be sent. At the same time, a secure SSL encryption is used for all form entries and transactions, which completely encrypts all sensitive player data.
Customer service and customer support: Always well advised?
The German players of GameDuell can probably be relieved of a little tension here as well, because no customer has to struggle with foreign language support. Lacking English knowledge or similar play no role here, because the customer service is offered completely in German language. This applies to both e-mail and telephone hotline support. However, this is charged with a fee of 0.20 euros per call. Mobile costs are a little more lavish. Email will therefore be the first port of call for most players and, in view of this, it can be quite convincing. Within 24 hours, a solution should usually have been found which, in our experience, almost always satisfies the customer.
In order to save the majority of players from having to talk directly to customer support beforehand, the bookmaker also provides a large FAQ area for customer service. This is very well equipped and contains pretty much every question and answer that can arise in connection with registration and the fun of playing at GameDuell. So if you only have a general question about your account or settings, you should check here before calling or sending an e-mail, as each question has usually been asked at least once before.
User friendliness: The company always sets few highlights in the right direction
Optically on its platform, but this is by no means intended to be a negative criticism. Quite the opposite, because by the reserved filling all important menus and functions are optimally emphasized. Thus each player sees equal on a view, how he can orient himself best and where the individual Buttons and buttons lead. On the left side of the homepage the top games can be found in the upper area. This enables a quick introduction to the game, as long as one of these games is to be played. If this is not the case, then all game categories can be found directly below in a list in which the respective game can be selected. Practically, GameDuell has also integrated a search function here, so that the portfolio can be searched very easily for the desired games.
Mobile App: In addition to individual game apps that can be downloaded from Apple’s App Store, for example, the company also has a mobile web app on offer. This means that no extra software download is required here, but that the regular website is instead displayed in an optimized version for mobile devices. The lack of a download does not have any disadvantages, as the web applications are just as powerful as native download apps. The advantage is, of course, that they allow uncomplicated access and play from any smartphone or tablet. Thanks to the intuitive design, orientation is not difficult and, just like on the regular website, is convincing.
Result: Competence and seriousness
German players will feel comfortable at GameDuell in any case. The customer support is always available in German and the license of the provider also comes from Germany. In addition, a German location naturally conveys an additional feeling of security, as a contact person can always be found in the home country. A fraud or a rip-off can be excluded here in each case completely. However, under certain circumstances the telephone hotline, which is not yet free of charge, could easily be improved. Nevertheless, the provider was able to sell itself convincingly in all respects in our test. The selection in the offer is very appealing and all new players are given the opportunity to test free of charge. We can also award plus points for the good usability, which is for example made a little better by the search function. Bottom line thus a convincing appearance.